What every job really made.
ServiceTitan's job cost uses the pricebook's cost and leaves out half of what a job costs you. Clair rebuilds it from what you actually paid.
Jim · owner
@Clair What did my installs actually make last year?
Clair AGENT
Your installs made 56% before overhead last year, not the 68% ServiceTitan shows.
The gap: equipment cost from your purchase orders runs a median 13% over the pricebook, crew hours at each person's real rate, commissions, and callbacks within 120 days charged back to the job.
50 installs over $5K have no equipment cost recorded anywhere; I left them out rather than guess. The worst 10 jobs are in the sheet.
| Job type | Jobs | Booked margin | Real margin |
|---|---|---|---|
| Installs (all) | 208 | 68% | 56% |
| Installs with equipment cost recorded | 140 | 66% | 53% |
| Service calls | 3,920 | 72% | 61% |
Clair · Acme demo shop · AI-generated, check before acting
More of her work
Vendor price watch
Ferguson sent a new price list.Drop the PDF in Slack. 14 items rose 6–9%; she proposes the pricebook update, with your markup tiers, for one click into ServiceTitan.See the example → The weather call
Cold front Thursday.Wednesday evening she flags it: no-heat calls up about 30%, two service techs under-booked Friday, tune-ups to move.See the example → Missed calls, before 8am
Who called last night and never heard back?The call sheet lands in #dispatch at 7: time, area, what they asked for, so the CSRs work it before the board fills.See the example → Estimates gone quiet
Which big estimates are going cold?36 estimates over $5K ($488K) untouched for 3 weeks. She drafts the follow-up text for each, from your number, for your approval.See the example →
Hire Clair for your shop.
Connect ServiceTitan and Slack this afternoon. She sends her first brief Monday.
Hire Clair