What callbacks really cost.
A callback is a second trip you don't bill. Clair ties each one to the job before it and puts a dollar figure on it.
Jim · owner
@Clair Which jobs come back, and what do they cost us?
Clair AGENT
Callbacks cost you about $24,000 in the last 12 months.
Most come from new installs in their first month, then capacitor replacements. One technician accounts for a quarter of install callbacks.
Capacitor callbacks fall by half when a hard-start kit is added; that is a pricebook change, not a training one.
| Job type | Callbacks | Rate | Cost |
|---|---|---|---|
| New install, first 30 days | 39 | 9% | $15,600 |
| Capacitor replacement | 26 | 9% | $3,400 |
| Drain cleaning | 24 | 4% | $2,900 |
Clair · Acme demo shop · AI-generated, check before acting
More of her work
Technician scorecards
How did each tech do this month?Close rate, average ticket, memberships sold, callbacks and hours on jobs, per technician, against their own last quarter and the shop's median.See the example → Permit applications
Pull the permits for next week's installs.From each sold install's address, equipment and job type, she fills the city or county application and lists what still needs a signature.See the example → The Monday brief
Nobody asks. It arrives at 6.The week ahead in one post: revenue and visits with their ranges, who has room, the weather, and three plays with owners.See the example → Membership renewals, through Onepath
Whose plan is up next month?Members due for renewal or a missed tune-up, ranked by what they spend, handed to Onepath to call and text, with the renewals read back.See the example →
Hire Clair for your shop.
Connect ServiceTitan and Slack this afternoon. She sends her first brief Monday.
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